Shipping Information

SHIPPING INFORMATION & COSTS

We deliver to worldwide and offer different shipping options as applicable.

For more information, please contact our customer care service at info@rubinak.com

SHIPPING RESTRICTIONS

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to dispatch all orders within 6-7 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

WHEN WE DO DELIVER

All domestic orders will take about 6-7 days for delivery from the date of dispatch. International orders take 2 weeks for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request. 

INTERNATIONAL CUSTOMERS

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on info@rubinak.com